FAQs – Festaverse

How do I place my order?
Add items to your cart, then choose either “Checkout” or “PayPal” to proceed. Enter your email, name, address, and any discount codes. Complete the shipping and payment sections, then click "Complete Order." You’ll receive an email confirmation with your order details.
How do I add items to my cart?
Go to the item page, select preferences, and click “Add to Cart.” Adjust quantities in the “Quantity” field.
How do I view or change items in my cart?
Click the Cart icon to view, update quantities, or remove items.
How do I use a discount code?
Enter the code in the “Discount” field during checkout and click “Apply.”

How do I know my order was submitted?
You’ll receive an email confirmation with your order number and details.
How can I change my order?
Changes can be requested until 11:00 pm (PDT) on the order day. Contact sales@festaverse.com.
What if there are missing or incorrect items in my order?
Email sales@festaverse.com with your order number and a photo of the issue. We’ll resend the correct item at no extra cost, and you may keep the incorrect item as a gift.

When can I expect my shipment?
Orders ship within 2 business days. Delivery usually takes 6-9 business days.
How can I track my order?
A tracking number will be emailed to you after shipping. Track it at www.17track.net.
What are your shipping rates?
$5.99 for all destinations, free for orders over $75.
Which countries do you ship to?
We ship worldwide. If your country isn’t supported, we’ll notify you.
How can I change my shipping address?
Changes can be made until 11:00 pm (PDT) on the order day. Contact sales@festaverse.com.
Can I deliver to a different address from my billing address?
Yes, choose a different delivery address at checkout.

What payment options are available?
We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.
Is it safe to order online?
Yes, our site uses SSL encryption to secure your information.
How do I pay with PayPal?
Select “PayPal” at checkout to be redirected to the PayPal site for payment.

What is your return & exchange policy?
Please refer to our Return Policy or contact support@flowerence.com.
What is your cancellation policy?
Cancellations are accepted until 11:00 pm (PDT) on the order day.
Is my personal information kept private?
Yes, we keep your information confidential and only share it if required by law.